At Smellies, we are committed to protecting your privacy and handling your information responsibly. This policy explains what personal information we collect, how we use it, how it’s shared, and your rights as a customer and user of www.smellies-scents.com.
1. What We Collect
We collect only the information necessary to process your orders and provide our services, including:
- Name, mailing address, email, and phone number
- Order details and shipping/payment information (payment data is processed securely by third-party payment services and is not stored on our servers)
- Account or profile info if you register for an account
- Website usage and device data (including cookies and analytics)
- Communication preferences, reviews, and customer service requests
We do NOT collect biometric, sensitive health, or behavioural profiling data.
2. Why and How We Use Your Data
We only use your personal data to:
- Fulfill orders, process payments, and deliver products
- Communicate order updates or respond to customer support requests
- Send you marketing emails if you’ve opted in (you can opt out at any time)
- Operate, secure, and improve our website and services
- Meet our legal, tax, and regulatory obligations
We do not make decisions using automated profiling, nor do we use your data to set individualized prices.
3. Cookies and Tracking
Our website uses essential cookies for required site functionality and performance, as well as analytics or marketing cookies only if you consent on the cookie banner. You can manage your cookie preferences at any time in your browser or with our consent tools.
4. When and How We Share Your Data
We only share your information when necessary:
- With trusted companies that help us run our business (payment processors, couriers, website hosting, analytics, etc.)
- Never for the sale or rental of personal information
When your order is shipped cross-border, required details may be provided to customs or regulatory authorities as needed.
5. Data Storage and International Transfers
Your personal information may be stored inside or outside Canada, depending on our partners (for example, Shopify or third-party processors). When information is transferred outside Quebec or Canada, we ensure an adequate level of data protection and only work with companies that meet high privacy standards.
6. Security and Retention
Your privacy matters to us. We use encryption and strict access controls to keep your information safe and only keep your data as long as necessary for business, tax, or legal obligations, after which it is securely deleted or anonymized.
7. Your Rights and Choices
You have the right to:
- Access, correct, or request deletion of your personal information
- Withdraw your consent to marketing at any time
- Request a copy (“portability”) or ask us to limit use (“restriction”) of your data
- File a complaint if you have a privacy concern
To use any of these rights, contact us at hello@smellies-scents.com
We will respond to all requests within thirty (30) days, as required by Quebec law.
8. Children’s Privacy
Our website and products are not intended for children under 14. We do not knowingly collect data from children. If a child’s information is provided by mistake, please contact us so we can promptly remove it.
9. Changes and Notifications
We may update this Privacy Policy as needed for legal, business, or operational reasons. Any changes will be posted here with a new effective date. Your ongoing use of our website means you accept the current version.
10. Questions or Concerns
For privacy questions, requests, or complaints, please contact us at hello@smellies-scents.com.
